Security
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How can I choose an effective password? How do I change my password?
Choosing a good password is vital to the security of your account. It is important to take care to choose a password that cannot be easily guessed. Often users choose an easy password, assuming no one will ever try to crack it -- this is a dangerous attitude. Please use the following guidelines to help you formulate your password.
Things not to do:
- Do not use your login name, or any derivative thereof.
- Do not use any word, from any language.
- Do not use any personal information of any person associated with the account (birthdays, SSN, initials, job titles, etc.). It is also unwise to use any personal information of your children or other persons.
- Do not use a keyboard sequence (e.g. qwerty), or any ordered sequence of letters or numbers.
- Do not use the same password you are using with another service
Things you should do:
- Choose a password with at least six characters, preferably eight.
- Include both letters and numbers in your password.
- Use both uppercase and lowercase letters.
- After choosing your password, try to memorize it as soon as possible. Try to avoid keeping your password written down anywhere, as it could jeopardize the security of your account if it were to fall into the wrong hands. If you have forgotten your password, write to support@northlans.com and ask for it to be reset. We will reset the password to a random value, allowing you to access the account with that password and change it to something more memorable for you.
NorthLANs Alliance's support administrators cannot browse passwords, because the server stores them in an encrypted format. We can only reset passwords.
If you'd like to change your password, you can use My NorthLANs Account Control Center (NACC) to assign the new password to your account. The required steps are:
- Log in using the current password.
- Click on Admin, at the top of the page.
- Click on Change Account Password.
- Type the current password, and the new password (twice), where indicated.
- Click Set Password.
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What steps do you take to secure your network and servers?
Our servers are extensively hardened and tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Our systems administrators actively maintain awareness of new security developments. Our network is overbuilt with spare capacity and redundancy. Our custom network monitoring systems ensure that attacks and other anomalies are identified and responded to promptly.
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